Platform Features
Everything You Need to Measure,
Analyze, and Act on CX
Built 100% inside Salesforce. Every feature works out of the box — no integrations, no configuration, no implementation partner.
Core Platform Features
Auto-Trigger Surveys
Surveys fire automatically from any Salesforce event — Case Closed, Opportunity Won, Onboarding Complete, or any custom trigger you define.
Instant Salesforce Mapping
Every response maps directly to the Account, Contact, and Case record. No exports, no imports, no manual data entry ever.
Detractor Auto-Cases
Detractors (score 0-6) automatically trigger Priority 1 cases in Salesforce Service Cloud. Your team gets notified instantly.
Promoter Review Requests
Promoters (score 9-10) automatically receive review requests via email. Turn your happiest customers into advocates.
AI Sentiment Analysis
NLP-driven theme clustering across all open-text responses. Understand what's driving your score before it shows up in renewals.
Predictive Churn Scoring
AI identifies at-risk accounts before they churn. Every account gets a churn risk score updated in real-time from survey signals.
NPS + CSAT + CES
Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score — all three methodologies in one platform.
Real-Time Dashboards
Live NPS dashboards inside Salesforce. Filter by account, industry, product, region, or any custom dimension.
Multi-Language Surveys
Deploy surveys in any language. Auto-detect respondent locale and serve the right language version automatically.
5 Distribution Channels
Every channel feeds responses directly back into Salesforce automatically. Multi-channel users are 40% more likely to respond.
Email
34%
response rate
Branded survey emails triggered from Salesforce flows. Auto-personalized with account and contact data.
In-App
91%
completion rate
Embed surveys directly inside your product. Highest completion rate of any channel.
QR Code
18%
at events
Generate branded QR codes for events, offices, and physical touchpoints. Scan to survey in seconds.
Web
12%
anonymous
Embed on any webpage. Capture anonymous visitor feedback without Salesforce login required.
Social
8%
advocacy
Track NPS from social interactions. Identify promoters early and activate them for advocacy.
Quick Access QR Codes
Scan any code below to install, visit, or contact us instantly.
Install on AppExchange
Free 30-day trial
Product Website
npssurveys.com
Email Sales
sales@saleshub.info
Book a Demo
npssurveys.com/demo
What 100% Native Salesforce Actually Means
Not an integration. Not an API connection. Not a separate system. Everything lives inside your Salesforce org.
Your data never leaves
Survey responses, scores, and analytics stay inside your Salesforce org. No third-party servers. No data transfer agreements. No additional security reviews.
One login. One system.
Your team uses the same Salesforce login they already have. No new user accounts, no password management, no separate dashboards to train people on.
Works with everything
Because it's native, it automatically works with all your existing Salesforce automations, reports, dashboards, flows, and permission sets.
See Every Feature Live in 30 Minutes
Install free on AppExchange or book a live demo with our team.