Federal · State · Local Government
NPS Surveys Built for
Government & Public Sector
Meet OMB A-11 §280 requirements. Measure citizen experience across every touchpoint. Deploy in one day — not one fiscal year. 100% Salesforce native. No new procurement required.
OMB A-11
§280 compliant reporting
1 Day
Deploy time vs months
HISP
High Impact Service Provider ready
FedRAMP
Salesforce Gov Cloud compatible
Government Use Cases
Purpose-built for every level of government and every citizen touchpoint.
Citizen Service Experience
Measure satisfaction across permit offices, licensing bureaus, benefits agencies, and any citizen-facing service touchpoint.
PermitsBenefitsLicensingDMV
HISP Reporting
Automated NPS data collection and reporting for High Impact Service Providers as required by OMB A-11 Section 280.
HISPOMB A-11CX ReportingFederal
311 & Contact Center
Post-interaction surveys triggered automatically after every 311 call, chat, or case resolution in Salesforce Service Cloud.
311Service CloudContact CenterCSAT
Grant & Program Management
Beneficiary satisfaction surveys for grant recipients, program participants, and community stakeholders.
GrantsProgramsBeneficiariesCommunity
Employee Experience
Internal NPS and pulse surveys for government workforce engagement, onboarding, and HR service satisfaction.
eNPSWorkforceHROnboarding
Inspector General & Compliance
Anonymous feedback channels for whistleblower-safe reporting and IG office satisfaction tracking.
IGAnonymousComplianceWhistleblower
OMB A-11 §280 Compliance Built In
The Office of Management and Budget requires federal agencies to measure and report on customer experience. We make compliance automatic.
✓ Automatic CX Reporting
Survey responses automatically generate OMB A-11 compliant CX reports directly in Salesforce. No manual data exports or spreadsheet gymnastics.
✓ Seven CX Dimensions
Pre-built survey templates covering all seven OMB CX dimensions: Ease, Efficiency, Equity, Effectiveness, Transparency, People, and Overall Trust.
✓ HISP Dashboard
Real-time dashboard showing CX scores across all High Impact Service Provider touchpoints — ready for OMB submission.
✓ FedRAMP Compatible
Runs on Salesforce Government Cloud which holds FedRAMP High authorization. Your data never leaves the FedRAMP boundary.
Meet OMB A-11 §280. Deploy Before End of Week.
Free 30-day trial. No credit card. No new procurement. Install directly from Salesforce AppExchange.