Switching

How to replace GetFeedback before December 31, 2026: a checklist for Salesforce teams

GetFeedback Direct shuts down on December 31, 2026. Here is a week-by-week plan to move your NPS, CSAT and CES surveys without losing history or follow-up.

October 19, 2026 · 7 min read →Playbook

Closing the loop on detractors in Salesforce: a 5-step playbook

A low score is only useful if someone acts on it. Five steps to make sure every detractor gets an owner, a call and a fix, inside Salesforce.

October 19, 2026 · 6 min read →Public sector

America by Design: how agencies can prove better service with feedback in Salesforce

Executive Order 14338 pushes agencies to make digital and physical services more usable. Here is how to measure whether redesigns are working, at the moment of service.

October 19, 2026 · 6 min read →